User Privacy Policy

This Privacy Policy explains how Blubby Pty Ltd ABN 11 690 645 106 trading as Moose Club (Moose, we, us or our) collects, holds, uses and discloses personal information about Moose Users.

This Privacy Policy outlines how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy applies to people who use or interact with Moose as users, including people who sign up for Moose, hold or use the Moose Upgrade, book or attend Crossover Sessions, access Other Features, visit our website or otherwise interact with us as a Moose User.

If you interact with Moose on behalf of a studio, venue, provider or other business, the Moose Studio / Provider Privacy Notice may also apply.

1. About Moose

Moose is a platform that enables fitness studios to form direct cross-venue access partnerships with other Participating Studios.

Through Moose, a Moose User may access Crossover Sessions at their Home Studio's Partner Studios and may access Other Features made available through Moose from time to time.

To operate Moose, we may collect and share information between Moose, Moose Users, Home Studios, Partner Studios, Other Feature Providers, software providers, payment providers and other service providers.

2. What personal information we collect

The kinds of personal information we collect may include:

• identity and contact information, such as name, email address, phone number, date of birth and account details;
• emergency contact information, such as emergency contact name, phone number and relationship to you;
• Home Studio, membership and eligibility information, including information about whether you hold an eligible underlying membership with your Home Studio;
• Moose Upgrade, Credit, Cycle, booking, attendance, cancellation, no-show and usage information;
• information connected with Crossover Sessions, Partner Studios, Other Features and Other Feature Providers;
• payment, billing, transaction, refund, failed payment, chargeback and reconciliation information;
• communications with us, your Home Studio, Partner Studios, Other Feature Providers or support channels;
• health, safety, injury, incident, waiver, risk acknowledgement, conduct, complaint, suspension, restriction or access-related information where relevant to your use of Moose or attendance at a studio, venue or service provider;
• technical and device information, including IP address, device information, browser type, log data, cookies, analytics information and Platform usage information; and
• any other information you, your Home Studio, a Partner Studio, an Other Feature Provider or another person provides to us in connection with Moose.

Some information may be sensitive information, including health, injury, incident or risk-related information. We will only collect sensitive information where permitted by law, including where you consent or where the information is reasonably necessary for our functions or activities.

3. How we collect personal information

We may collect personal information:

• directly from you when you sign up, use the Platform, make a booking, access an Other Feature, contact us, complete a waiver or otherwise interact with Moose;
• from your Home Studio, Participating Studios, Partner Studios and Other Feature Providers;
• through booking systems, CRM systems, studio management systems, payment systems, integrations, APIs and other systems used by studios, providers or Moose;
• from payment providers, billing providers, software providers, analytics providers, support tools and other service providers;
• automatically through the Platform, website, app, cookies, analytics tools and similar technologies; and
• from third parties where permitted by law or where reasonably required to operate Moose.

If you provide personal information about another person, including an emergency contact, you must ensure you are authorised to do so and that the person is aware of this Privacy Policy.

4. Why we collect, use and disclose personal information

We collect, use and disclose personal information for purposes connected with operating Moose, including to:

• create, administer and manage accounts and Platform access;
• verify eligibility for the Moose Upgrade and manage the connection between Moose Users and their Home Studio;
• enable bookings, Crossover Sessions, Credits, Cycles, Partner Studio access and Other Features;
• share relevant information with Home Studios, Partner Studios and Other Feature Providers so they can manage access, attendance, safety, conduct, bookings and venue requirements;
• process, support and reconcile Upgrade Fees, payments, refunds, failed payments, chargebacks and commercial allocations;
• administer cancellations, suspensions, restrictions, expired access, failed payments, no-shows and late cancellations;
• operate, maintain, test, improve, personalise and develop Moose and the Platform;
• communicate with you, including about bookings, access, accounts, support, changes to Moose, legal documents, safety matters and promotional communications;
• send marketing and promotional communications about Moose, the Moose Upgrade, Crossover Sessions, Partner Studios, Other Feature Providers, Other Features, referral incentives, offers, promotions and personalised recommendations;
• manage incidents, complaints, disputes, investigations, safety matters, conduct issues, insurance matters and legal claims;
• make access, suspension, restriction, safety, conduct and platform integrity decisions;
• conduct analytics, benchmarking, reporting, product development, investor reporting, commercial analysis and marketing using aggregated, anonymised or de-identified information where appropriate;
• protect Moose, users, studios, providers, the Platform and the integrity of the Moose network;
• comply with laws, regulations, legal processes and regulatory requests;
• support a proposed or actual investment, financing, restructure, merger, acquisition, sale of shares, sale of business or assets, due diligence process or other corporate transaction; and
• for any other purpose disclosed to you or permitted by law.

5. Sharing personal information

We may disclose personal information to:

• your Home Studio and relevant Partner Studios;
• Participating Studios and Other Feature Providers where required to provide Crossover Sessions, Other Features or related access;
• payment processors, billing providers, software providers, hosting providers, analytics providers, CRM and booking system providers, communications providers and other service providers;
• professional advisers, insurers, auditors, financiers, investors, prospective investors, buyers, prospective buyers, related bodies corporate, transaction counterparties and business partners where reasonably required;
• government agencies, regulators, courts, tribunals, law enforcement or other parties where required or permitted by law;
• other parties involved in an incident, complaint, dispute, claim, investigation, safety matter or misconduct issue; and
• any other person with your consent or where otherwise permitted by law.

We only share information with Home Studios, Partner Studios and Other Feature Providers to the extent reasonably required for Moose, including to verify access, manage bookings, administer attendance, support safety and conduct, apply venue rules, respond to incidents and operate the Platform.

6. Home Studios, Partner Studios and Other Feature Providers

Home Studios, Partner Studios and Other Feature Providers may separately collect, hold, use and disclose your personal information under their own privacy policies and practices.

Moose is not responsible for the privacy practices of those businesses, except to the extent required by law.

You should review the privacy policy and terms of any Home Studio, Partner Studio or Other Feature Provider you interact with or attend through Moose.

7. Aggregated, anonymised and de-identified information

Moose may generate, use and disclose aggregated, anonymised or de-identified data and insights generated through Moose.

This may include information about usage, demand, booking patterns, attendance, retention, studio performance, category performance, geographic trends and Platform activity.

Moose may use or disclose this information for analytics, benchmarking, reporting, product development, commercial analysis, investor reporting, marketing, improving Moose, supporting studios and providers, and other business purposes.

Where we use or disclose aggregated, anonymised or de-identified information, we will take reasonable steps so that the information does not reasonably identify an individual Moose User.

8. Cookies, analytics and digital technologies

We may use cookies, pixels, software development kits, analytics tools and similar technologies to operate the Platform, remember preferences, understand usage, improve Moose, measure performance and support marketing or communications.

You may be able to disable cookies through your browser settings, but some parts of Moose or the Platform may not work properly if you do so.

9. Marketing communications

We may use your contact details and Platform activity to send you service communications, updates, offers, referral incentives, promotional messages and information about Moose, the Moose Upgrade, Crossover Sessions, Partner Studios, Other Feature Providers and Other Features.

We may also use your activity, preferences or usage to personalise recommendations, offers or communications.

You may opt out of marketing communications using the unsubscribe function or by contacting us. We may still send you non-marketing communications, including account, booking, payment, safety, operational and legal notices.

10. Overseas disclosure

Some of our service providers, systems, hosting providers, analytics providers, payment providers, support providers or other third-party platforms may be located outside Australia or may store or process information outside Australia.

The countries in which information may be stored or processed may change from time to time.

Where required by law, we will take reasonable steps in relation to overseas disclosures of personal information.

11. Security and retention

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We may store personal information electronically, including in cloud-based systems and third-party platforms.

We retain personal information for as long as reasonably required for the purposes described in this Privacy Policy, or as required or permitted by law.

When personal information is no longer required, we may delete, destroy, de-identify or anonymise it, subject to legal, operational, accounting, dispute and backup requirements.

12. Access and correction

You may request access to personal information we hold about you, or ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding.

We may refuse access or correction where permitted by law. If we refuse a request, we will explain why where required by law.

13. Complaints

If you have a privacy complaint, please contact us using the details below.

We will consider your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

14. Anonymity and pseudonymity

Where practicable, you may interact with us anonymously or using a pseudonym.

However, Moose generally requires identity, contact, membership, booking, payment and eligibility information to provide the Moose Upgrade, Crossover Sessions, Other Features and Platform access.

15. Children and age restrictions

Moose is intended for users aged 18 years and over.

We do not knowingly allow people under 18 to sign up for Moose.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make significant changes, we may notify you by posting the updated version on the Platform, by email, or by any other method we reasonably consider appropriate.

The updated version will apply from the date it is published, made available or otherwise notified by Moose.

17. Contact us

If you have any questions, requests or complaints about privacy, please contact:

Blubby Pty Ltd ABN 11 690 645 106 trading as Moose Club
Email: privacy@trainmoose.com